Lost luggage is one thing but losing your wheelchair, or other essential mobility equipment, or having it damaged can render you immobile and ruin your holiday. Nor is it a rare occurrence, I've had a scratched and bent wheelchair and scarily my wheelchair was lost for an hour in an airport. I was aware it was lost, they kept telling me it was in different areas of the airport, only telling the truth when it reappeared. I told them I would have borrowed the chair I was sat in, I also had insurance but the whole experince was awful.
Wheelchair users need more protection, and it should be treated in the same way as any other stranded holidaymaker would be, with regard for any additional needs the customer has.
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