My GP surgery is a super surgery, a group working as a single practice. Its really not that super because just the level of demand causes issues, it must be awful to work there. I've had phonecalls asking if I really need an appointment I've booked, reminders for appointments not booked, demands that I go to a site that I hate for appointments, and random texts asking if I would reccommend them.
Todays event was yet another patience sapping event. I went online to check an appointment time, only to find I had another appointment booked that I hadn't been told about, werevthey hoping I'd get bored and just turn up by chance? They have enough difficulty giving everyone appointments so why make appointments parients don't know about and are likely to go unused. I rang up to rebook it because I can't go that day. I asked why I hadn't been told, you probably would have been beforehand, its 2 weeks away. You might be on a phone list. Yes but it could have been wasted and why do that? To make sure you get appointments. Do patients not get a choice now? yes you do you can choose if its convenient! I gave up at that point. I've decided I don't need the hassle or the appointment and the complaint is already sent.
I have to ask why they make a situation that is difficult for everybody even worse and why risk wasting appointments that are often as rare as hen's teeth?
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